8th March 2016

Complaints Policy

We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints, please contact reception staff who will be able to deal with your complaint and take you through our procedure. Alternatively, if you are not satisfied with the result of our procedure then a complaint may be referred to:

For complaints about NHS treatment:

NHS England, PO Box 16738, Redditch B97 9PT (email: England.contactus@nhs.net); or The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP (0345 015 4033 or www.ombudsman.org.uk).

For complaints about private treatment:

Dental Complaints Service, 37 Wimpole Street, London, W1M 8DQ (Telephone: 020 8253 0800) Website

Walford Mill Dental Care Complaints policy